FAQ

If an item is out of stock, we will update the product page to reflect this.

Certainly, we regularly extend discounts and promotional opportunities. We invite you to subscribe to our newsletter or connect with us on social media in order to stay apprised of our latest offerings.

Simply browse our catalog, select the item you wish to purchase, choose any relevant options (such as size or color), and click “ADD TO CART”. Then, proceed to checkout by following the on-screen instructions.

Once your order is finalized, we will begin processing it immediately to ensure timely delivery. Therefore, cancellations or changes may not be possible. Please contact our customer service via our Contact page as soon as possible, and we will do our best to assist you.

After your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our “Track Your Order” page or through the shipping carrier’s website.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), GPay, and other secure online payment options. You will see the available methods during checkout.

Yes, we use industry-standard encryption and secure payment gateways to protect your payment information. Your data is never shared or stored in an unsecured manner.

Currently, we only allow one form of payment per order.

Shipping costs vary based on your location and the size of your order. You will see the final shipping costs during the checkout process before completing your purchase.

Delivery times depend on your location. In general, orders are processed within 2-5 business days, and delivery typically takes between 7-30 business days for most locations. However, certain regions may experience longer shipping times.

Yes, we offer worldwide shipping. However, please note that international orders may take longer to arrive depending on customs procedures in your country.

International customers may be subject to additional customs fees or import taxes upon arrival in their country. La-Kass LLC is not responsible for these charges. Please check your local customs policies for more information.

We accept returns within 14 days of purchase as long as the item is unused, in its original condition, and in the original packaging. For more details, please refer to our Refund and Returns Policy.

To initiate a return, contact us via our Contact page with your order number and reason for return. We will provide further instructions, including the return shipping address.

Yes, customers are responsible for the cost of return shipping unless the product is defective or damaged upon arrival.

Once we receive and inspect your returned item, we will notify you via email. If approved, a refund will be processed, and the credit will be applied to your original payment method within a few business days.

You can reach us via our Contact page. Our support team is available Monday through Friday and will respond to your inquiries within 24-48 hours.

If you received the wrong item or a defective product, please contact us via our Contact page within 3 days of receiving the item. We will resolve the issue as quickly as possible, either by sending a replacement or issuing a refund.